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Booking information
Important information for your holiday at our 4 Star Superior Hotel
Important: In case of an unforeseeable event concerning Covid, that prevents you from arriving by a possible travel warning with quarantine or closed borders with a related entry or exit ban, you can cancel your holiday free of charge until the day of arrival and you have the opportunity between crediting or refunding the deposit.
In case of a Covid disease a free cancellation ist just possible with our cancellation cover (4,- p/p/day).
Cancellation without cancellation insurance
Cancellation conditions summer and winter:
A free cancellation without any fee is possible up to 1 month prior to travel. With an already paid deposit you receive a credit equal to the deposit value (retransfer possible after conclusion of the cancellation insurance, without our cancellation cover by a processing fee of € 100,-).
Cancellation conditions for the last month: Cancellation within 30 – 21 days before arrival 30% cancellation fee, within 21 – 7 days before arrival 60% and within 7 – 0 days before arrival as well as later arrivals, earlier departures or no-show 90% cancellation fee of the entire package price.
Cancellation protection
We recommend to book our cancellation cover for € 4,- per person and booked day.
This is a cancellation protection which only applies to journeys that have not been started and does not protect against premature departures!
A written proof (from doctor or employer or positive PCR test) is necessary.
Deposit
Deposit: With fixed reservation per room 30% by credit card or bank transfer:
Bank details: Raiffeisenkasse Radstadt
IBAN: AT 02 3504 9000 0002 6609
BIC: RVSA AT 2S 049
With a foreign bank transfer, please transfer the deposit with the remark “free of charges for the recipient”. You save unnecessary charges as a result. Deposit per EC card is possible free of charge.
Other
Variances of rooms and photos as well as floor plans are possible. All prices are in EURO. Changes and errors excepted.
Arrival and departure
Rooms are ready for occupation starting at 3:00 pm on the day of arrival. We ask you to vacate rooms by no later than 11:00 am on the day of departure. The stipulated amount will be charged in the event of later arrival or early departure.
Free WiFi
In all rooms and in our lounge area you have access to free Wifi. We use the new and special method „Harmonizer Comfort“ to neutralize and protect you from Electronic smog.
Parking garage
You can gladly reserve a space in our parking garage for € 6,50 a day or as a weekly package for € 39,– (according to availability). We recommend booking a garage space when booking a room.
Pets
Ask for our pet packages during the summer pre- and post-season. For the rest of the year, we ask you to please leave your little loved ones in their familiar surroundings.
Smoking
Smoking is allowed in our smoking area outside with a view of Zauchensee and on the room balconies. In all other hotel areas smoking is not allowed. We thank you for your understanding.
Room request
You can select different room categories and make a firm booking. We will try our best to fulfil your individual requests (beyond the room category), but point out that we cannot guarantee or confirm any special requests insofar as location, floor and room numbers are concerned.
Special service
You can obtain lift passes from 2 to 8 days at the reception desk in the hotel. One of the greatest advantages which Salzburgerhof provides is that the lift facilities extend directly from our hotel into the Ski Amadé mountain world!
