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Booking information
Important information for your holiday at our 4 Star Superior Hotel
Important: In case of an unforeseeable event concerning Covid, that prevents you from arriving by a possible travel warning, quarantine or closed borders with a related entry or exit ban, you can cancel your holiday free of charge until the day of arrival and you have the opportunity between crediting or refunding the deposit.
Cancellation without cancellation insurance
NEW Cancellation conditions Summer:
A free cancellation without any fee is possible up to 14 days prior to travel.
With an already paid deposit you receive a credit equal to the deposit value (retransfer possible after conclusion of the cancellation insurance, without our cancellation cover by a processing fee of € 50,-).
Cancellation conditions for the last 14 days: Cancellation within 14 – 7 days before arrival 50% cancellation fee and within 7 – 0 days before arrival as well as later arrivals or earlier departures 90% cancellation fee of the entire package price.
Cancellation conditions Winter:
A free cancellation without any fee is possible up to 3 months prior to travel.
With an already paid deposit you receive a credit equal to the deposit value (retransfer possible after conclusion of the cancellation insurance, without our cancellation cover by a processing fee of € 50,-).
Within the last 3 months the cancellation conditions apply: Rescinding the booking contract § 5 – Cancellation fee of AGBH 2006: Up to 3 months before arrival free of charge. Until 1 month before arrival 40%, up to 1 week before arrival 70% and in the last week before arrival as well as later arrivals or earlier departures 90% of the total price.
Cancellation protection
We recommend to book our cancellation cover for € 4,- per person and booked day.
This is a cancellation protection which only applies to journeys that have demonstrably not been started and does not protect against premature departures!
Deposit
Deposit: With fixed reservation per room: € 400,– to € 600,–. By transfer:
Bank details: Raiffeisenkasse Radstadt
IBAN: AT 02 3504 9000 0002 6609
BIC: RVSA AT 2S 049
With a foreign bank transfer, please transfer the deposit with the remark “free of charges for the recipient”. You save unnecessary charges as a result. Deposit per EC card is possible free of charge.
Arrival and departure
Rooms are ready for occupation starting at 3:00 pm on the day of arrival. We ask you to vacate rooms by no later than 11:00 am on the day of departure. The stipulated amount will be charged in the event of later arrival or early departure.
Free WiFi
In all rooms and in our lounge area you have access to free Wifi. We use „MEMON“ to neutralize and protect you from Electronic smog.
Parking garage
You can gladly reserve a space in our parking garage for € 6,50 a day or as a weekly package for € 39,– (according to availability). We recommend booking a garage space when booking a room.
Pets
Ask for our pet packages during the summer pre- and post-season. For the rest of the year, we ask you to please leave your little loved ones in their familiar surroundings.
Smoking
Smoking is allowed in our smoking area outside with a view of Zauchensee and on the room balconies. In all other hotel areas smoking is not allowed. We thank you for your understanding.
Room request
You can select different room categories and make a firm booking. We will try our best to fulfil your individual requests (beyond the room category), but point out that we cannot guarantee or confirm any special requests insofar as location, floor and room numbers are concerned.
Special service
You can obtain lift passes from 2 to 8 days at the reception desk in the hotel. One of the greatest advantages which Salzburgerhof provides is that the lift facilities extend directly from our hotel into the Ski Amadé mountain world!
Other
Variances of rooms and photos as well as floor plans are possible. All prices are in EURO. Changes and errors excepted.
